Credit/Debit Cards Offer - Simple Botanical

Q: I received the error "We cannot process your order with the payment information that you provided. Please use a different payment account or an alternate payment method." What should I do?

This error usually occurs for a few common reasons:The name and address you provided don’t match the information on file with your card issuer. This is a safety measure by our payment processor to prevent fraudulent transactions. You can easily resolve this by entering the correct details associated with your card.Your financial institution may have flagged the charge as potentially fraudulent, especially since kratom-related purchases can sometimes trigger security alerts. If this happens, please contact your bank directly. You will likely receive a call, text, or email from them to confirm or deny the charge.

Credit & Debit Card Troubleshooting

At Simple Botanical, we are proud to offer a direct credit and debit card payment option on our website—an opportunity not often available from other kratom vendors. Thanks to our strong relationships with trusted financial partners and our loyal customer base, we’ve made it possible for you to pay securely using your card, eliminating the need for third-party processors.

That said, there are a few common issues you may encounter when using your credit or debit card for kratom purchases. Thankfully, most of these issues can be easily resolved. Below, we’ve outlined some frequently asked questions and troubleshooting tips. If you don’t find the solution you need, feel free to contact us for additional assistance.

When Paying with Your Credit or Debit Card for Kratom, Keep in Mind:

The name and billing address you provide must match the information on file with your card issuer; otherwise, the payment will be declined.
Only cards issued by U.S.-based financial institutions are accepted. We cannot process payments from international banks or cards.
Be aware of your local laws regarding kratom (Mitragyna speciosa). If you are located in an area where kratom is restricted, such as Denver, CO, your order will be automatically canceled and refunded by our payment processor.
Some credit and debit cards may not be compatible with our payment processor, and unfortunately, this is beyond our control. If you experience difficulty, please try another card or contact us for assistance.

Frequently Asked Questions:

I received the error "We cannot process your order with the payment information that you provided. Please use a different payment account or an alternate payment method." What should I do?

This error usually occurs for a few common reasons:

The name and address you provided don’t match the information on file with your card issuer. This is a safety measure by our payment processor to prevent fraudulent transactions. You can easily resolve this by entering the correct details associated with your card.
Your financial institution may have flagged the charge as potentially fraudulent, especially since kratom-related purchases can sometimes trigger security alerts. If this happens, please contact your bank directly. You will likely receive a call, text, or email from them to confirm or deny the charge.

I just placed an order with my credit/debit card, but I forgot to apply my coupon! Can you reduce the charge on my card?

If you forgot to apply a coupon, we recommend applying it to a future order. However, in certain cases, we can make adjustments to payments after an order has been placed. Please reach out to our team for further assistance.

I received a second charge from my bank, why is this?

What you’re seeing is likely a temporary authorization hold placed by our payment processor to verify that your account has a sufficient balance for the purchase. This hold is not an actual charge and will typically be removed within 7-10 business days.

Why did I get charged a foreign transaction fee?

A foreign transaction fee is charged by your bank, not by us. It typically ranges from 1% to 2% of the total transaction amount. Unfortunately, we have no control over this fee, but it’s common for banks to charge this on international transactions, even if you are located within the U.S.

Can you accept prepaid cards or gift cards?

At this time, we are unable to accept prepaid cards or gift cards. We can only process payments via major credit cards (Visa and MasterCard).

I'm seeing a message about being blacklisted when I try to submit my order, how do I get off the blacklist?

If your card is blacklisted by our payment processor, we cannot directly remove you from the blacklist. However, we can submit a request for them to review and potentially remove the block. Please avoid attempting multiple orders, as this can delay the process. Instead, contact our customer support team via chat, email, or phone, and we will help you resolve the issue.

When I try to submit my order, I get the error "The CVV field is required." What should I do?

This error typically means you need to enter the 3-digit CVV (security) code located on the back of your card. If you’ve entered it correctly and still see this error, try using a different browser or device, as it could be related to your current setup.

What will the charge appear as on my statement?

The charge on your statement may appear as “SimpleBota442031292335”, “KGSN LLC”, “Simple Botanical” and in rare cases may show as “TGlobal”.

Why did I receive an email stating that my money was refunded immediately after ordering?

This usually happens if you placed an order from a restricted area where we cannot process credit card payments. In these cases, we automatically cancel and refund the transaction. Please review the kratom legality in your area, as any orders placed from restricted locations will be refunded immediately.

Do you accept international orders?

Currently, we only ship and process payments within the United States. We do not accept international orders.

What should I do if my card is declined, but I know the information is correct?

If your payment is still being declined despite entering the correct information, try using a different card, or reach out to your bank for assistance. Some banks may block transactions related to certain industries, so they may need to approve the charge manually.

Are there any extra fees I should be aware of when using my credit card?

We do not charge any additional fees on top of your order, but please be aware that your bank may apply standard processing fees, including foreign transaction fees for some cards. For more information on fees, please contact your bank directly.

Credit & Debit Card Troubleshooting

When Paying with Your Credit or Debit Card for Kratom, Keep in Mind:

Frequently Asked Questions:

Account

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