Terms of Use
Effective Date: March 21, 2025
By accessing and using simplebotanical.com (the “Site”), you agree to abide by the following Terms of Service (“Terms”). If you do not agree with these Terms, please do not use our Site.
I. Age Requirement
By creating an account and placing an order with simplebotanical.com, you confirm that you are at least eighteen (18) years of age. Customers in Louisiana must be at least nineteen (19) years old. If we suspect that a customer does not meet the age requirement for their region, we reserve the right to suspend or terminate the account. Shipments may require an adult signature to ensure compliance with age restrictions.
II. Product Usage
All products offered by simplebotanical.com are intended for educational purposes only. We do not endorse or recommend any method of consumption. Our products, including kratom, have not been evaluated by the FDA and we make no medical claims. By purchasing any products, you agree to use them solely for educational purposes and acknowledge the potential risks of misuse. Kratom is not intended as a substitute for any controlled substance, and should not be confused with synthetic potpourri or herbal incense. Our products contain no synthetic ingredients.
III. Returns
Except where otherwise stated in the product description, we do not accept returns on any products. By making a purchase, you agree to this return policy, and we will not accept inquiries for returns on non-returnable items.
IV. Compliance With Local Laws
We are unable to ship kratom to the following states, cities, and counties in the U.S. due to local legislation: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin, Sarasota County, Union County, Denver, and San Diego. We also do not ship kratom internationally. Please check your local laws and confirm compliance before placing an order. If you make a purchase contrary to applicable laws, you forfeit any funds paid for the order, and we will not be held responsible for any consequences arising from this.
V. Media Usage
All images, videos, and other media on simplebotanical.com are the property of KGSN LLC. Unauthorized use of our media is prohibited and may result in legal action. If you wish to use any media from our site, please contact us for permission.
VI. Limitation of Liability
KGSN LLC and its employees, officers, or agents will not be held liable for any negative effects or consequences resulting from the use or misuse of our products.
VII. Future Revisions
These Terms of Service may be updated or revised at any time without prior notice. By continuing to use our services, you agree to comply with the most current version of these terms, which should be reviewed periodically.
VIII. Asset Transfer or Service Discontinuation
KGSN LLC may transfer ownership of this website or cease operations of simplebotanical.com at any time. Any such changes may occur with or without notice.
IX. Payment Processing
Payments for purchases will be processed by KGSN LLC, which will appear on your bank statement. All transactions are securely processed with end-to-end encryption. We may adjust pricing at any time, but any pending orders will not be affected by price increases.
X. Refund Policy
While most products are non-returnable, we offer a 30-day refund guarantee from the date your tracking information shows the order was delivered. If you are dissatisfied with your purchase, please contact us to explore alternative solutions. If a refund is issued, it may take up to 30 days for it to appear on your bank statement. In most cases, the returned product must be unopened and in its original condition. We will provide a pre-paid return label for the return process.
XI. Shipment and Delivery
Orders placed by 12:00 PM CST, Monday through Saturday, will be shipped the same day. Orders placed after 12:00 PM CST, or on Sundays and holidays, will ship the next business day. Please note that USPS and UPS do not operate on federal holidays or Sundays. Orders over $60 qualify for free shipping within the U.S. Shipments are sent via USPS or UPS and typically arrive within 3-10 business days, depending on the selected shipping method. Orders are not considered lost until one week has passed with no tracking updates or 72 hours after being marked as delivered. Once an order is with the carrier, please direct any tracking inquiries to USPS or UPS.
XII. Customer Responsibilities
Customers are responsible for ensuring that purchased products are kept out of reach of children or individuals under the age of 18. Additionally, customers are responsible for any consequences that may arise from the misuse of our products.
XIII. Wellbeing Agreement
By purchasing products from simplebotanical.com, you confirm that you are in a sound state of mind and capable of making informed decisions regarding the use of our products.
XIV. Indemnification
You agree to indemnify and hold harmless KGSN LLC, including its owners, officers, employees, and affiliates, from any claims, damages, or liabilities arising from the purchase or use of our products.
XV. Customer Information
By placing an order, you confirm that all information you provide is accurate. Your personal information will be used in accordance with our Privacy Policy.
XVII. Refusal of Services
KGSN LLC reserves the right to refuse service to any customer for any reason, including but not limited to violations of these Terms of Service.
XVIII. Product Information
KGSN LLC and simplebotancal.com do not provide medical or usage advice regarding our products. We do not link to third-party websites for product information, and customers are solely responsible for conducting their own research.
XIX. Chargebacks and Cancellations
Any chargebacks, canceled checks, or payment disputes following the delivery of an order will result in account termination and potential legal action to recover funds.
XX. Disclaimer of Liability
By accepting these Terms of Service, you agree to absolve KGSN LLC from any liability for harm or injury resulting from the use, misuse, or consumption of products purchased from simplebotanical.com.
XXI. Lost Orders
KGSN LLC is not responsible for lost packages once they have been handed over to USPS or UPS. We will assist in tracking lost orders, but no refunds will be issued for shipments lost in transit.